Privacy policy
INTRODUCTION
1. This document sets out the privacy policy of W Supply Pty Ltd trading as W cosmetics ABN 23 606 306 307 (referred to in this privacy policy as 'we', 'us', or 'our').
We take our privacy obligations seriously and we've created this privacy policy to explain how we store, maintain, use and disclose personal information.
We are committed to preventing serious invasions of privacy and ensuring the protection of your personal information, so you can contact us using the details below if you have any questions or concerns.
We comply with the Privacy Act 1988 (Cth) (Australian Privacy Act) and the Privacy Act 2020 (NZ) (New Zealand Privacy Act) when dealing with personal information. This policy does not limit or exclude any of your rights under the Australian Privacy Act or the New Zealand Privacy Act.
By providing personal information to us, you consent to our storage, maintenance, use and disclosure of personal information in accordance with this privacy policy.
We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.
TYPES OF PERSONAL INFORMATION WE COLLECT
1. The personal information we collect may include the following:
(a) name;
(b) mailing or street address;
(c) email address;
(d) social media information;
(e) telephone number and other contact details;
(f) age;
(g) date of birth;
(h) credit card or other payment information;
(i) information about your business or personal circumstances;
(j) information in connection with client surveys, questionnaires and promotions;
(k) your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
(l) information about third parties;
(m) bank account details, where you provide these to us for the purpose of processing a refund;
(n) health or medical information, where you provide this to us in connection with a product safety or allergic reaction claim;
(o) information about your loyalty program membership, including your transaction and redemption history; and
(p) any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.
PERSONAL INFORMATION OF MINORS
If we collect personal information from individuals under the age of 18, we will assess their capacity to consent on a case-by-case basis in accordance with the Australian Privacy Principles (APP) Guidelines. As a general principle, an individual under the age of 18 may have the capacity to consent if they demonstrate sufficient maturity to understand the nature and consequences of what is being proposed. Where it is determined that the individual does not have such capacity, we will seek verifiable consent from a parent or guardian.
If it is not practicable to assess capacity on a case-by-case basis, we will generally assume that individuals aged 15 and above have the capacity to provide consent, unless there are reasonable grounds to believe otherwise. Parents or guardians may contact us at cs@wcosmetics.com.au to review, manage, or request deletion of their child's personal information.
HOW WE COLLECT PERSONAL INFORMATION
1. We may collect personal information either directly from you, or from third parties, including where you:
(a) contact us through our website;
(b) receive goods or services from us;
(c) submit any of our online sign up forms;
(d) subscribe to our newsletter;
(e) communicate with us via email, telephone, SMS, social applications (such as LinkedIn or Facebook) or otherwise;
(f) interact with our website, social applications, services, content and advertising; and
(g) visit one of our physical stores, or sign up to our loyalty program.
We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.
We may use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see How Google uses data when you use our partners' sites or apps.
USE OF YOUR PERSONAL INFORMATION
1. We collect and use personal information for the following purposes:
(a) to provide goods, services or information to you;
(b) for record keeping and administrative purposes;
(c) to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
(d) to improve and optimise our service offering and customer experience;
(e) to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
(f) to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
(g) to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you;
(h) to consider an application of employment from you;
(i) to process payments and refunds (including via your nominated bank account or a third-party payment provider such as PayPal);
(j) to assess and respond to claims relating to faulty products or allergic reactions, including any mandatory reporting obligations we may have in connection with those claims;
(k) to administer our loyalty program, including the birthday discount; and
(l) to administer promotions, gifts with purchase and competitions.
We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia, for example, we currently use customer service personnel based in China to assist with customer enquiries. If we do so, we will take reasonable steps to ensure that any overseas recipient has similar legal safeguards and deals with such personal information in a manner consistent with how we deal with it.
We will retain personal information only for as long as is reasonably necessary for the purposes for which it was collected, or as required by law. For example, photographic documentation provided to us in connection with an allergic reaction claim will be destroyed within 7 days of the relevant case being closed.
Where you provide us with health or medical information (for example, in connection with an allergic reaction claim), we will only collect this information with your consent, and will use it to assess and respond to your claim, including for the purpose of any mandatory reporting obligations we may have under applicable law.
SECURITY
1. We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. For example, we do not store bank account or card details in spreadsheets or email, we limit access to that information to staff who need it to process a transaction or refund, and we use our existing payment provider's systems rather than manual storage wherever possible. However, we cannot guarantee the security of your personal information.
LINKS
1. Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
1. If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
COMPLAINTS
1. If you wish to complain about how we handle your personal information or believe your privacy has been seriously invaded, please contact us using the details provided below with your name and contact details. We will investigate your complaint promptly and respond within a reasonable timeframe.
CONTACT US
1. For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Name: W cosmetics
Email: cs@wcosmetics.com.au
Our privacy policy was last updated on 16 July 2026.
