Terms & Conditions
1. Promotional Terms & Conditions
1. Promotional Terms & Conditions
Gift With Purchase (General T&Cs)
- GWP cannot be exchanged, refunded, or substituted.
- If purchased items are returned, the GWP must also be returned in its original condition. If the gift is not returned, the retail value of the gift from the refund.
- Available at participating stores and online while stocks last.
- GWP is limited to one per customer per transaction.
- Eligible purchase amount must be met in a single transaction.
Gift With Purchase (Specific)
Contents of each GWP may vary, please visit GWP Event for details on each event and the full terms and conditions.
Keana Rice Mask Gift with Purchase
- Promotion Name: Keana Rice Mask Gift with Purchase.
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Promoter:
W Supply Pty Ltd trading as W cosmetics (ABN 23 606 306 307, ACN 606 306 307) (the “Promoter”). -
Promotion Period:
The promotion commences at 12:00am AEDT on 13 March 2026 and will continue until stocks of the promotional gift are exhausted. -
Eligibility:
This promotion is available to customers who place an order through the W cosmetics online store at wcosmetics.com.au during the Promotion Period. -
How to Receive the Gift:
To qualify for the gift with purchase, customers must:
- Spend AUD $60 or more in a single online transaction on eligible products at wcosmetics.com.au during the Promotion Period.
Orders meeting the qualifying spend will receive one (1) Keana Rice Mask (sheet mask) as a complimentary gift.
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Gift Details:
Each eligible order will receive one (1) Keana Rice Mask (sheet mask).
The gift is provided complimentary and is not redeemable for cash, exchangeable, or transferable. -
Minimum Spend Requirements:
A minimum spend of AUD $60:
- Applies to the order subtotal after discounts and promotional codes are applied;
- Excludes shipping fees, gift cards, and prior purchases; and
- Must be met in a single transaction.
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Stock Availability:
The gift with purchase is available while stocks last. The Promoter does not guarantee availability for the entire Promotion Period.
If stocks are exhausted, the promotion may end early without notice.
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Order Limits:
Unless otherwise stated, one (1) gift applies per qualifying order. -
Returns and Refunds:
If an order qualifying for the promotion is returned or refunded and the remaining order value falls below AUD $60, the complimentary gift must also be returned.
If the gift is not returned, the Promoter reserves the right to deduct the retail value of the gift from the refund.
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General Conditions:
- The promotion cannot be used in conjunction with other promotional offers unless stated otherwise.
- The Promoter reserves the right to verify orders and eligibility.
- The Promoter reserves the right to substitute the gift with a product of equal or greater value if required due to stock availability.
- The Promoter reserves the right to modify, suspend, or cancel the promotion where reasonably necessary.
Short T&C Summary:
Spend $60+ online and receive a complimentary Keana Rice Mask. While stocks last. One gift per qualifying order. T&Cs apply at wcosmetics.com.au.
Sungboon Editor VERNON Photocard Gift With Purchase
- Promotion Name: Sungboon Editor VERNON Photocard Gift With Purchase.
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Promoter:
W Supply Pty Ltd trading as W cosmetics (ABN 23 606 306 307, ACN 606 306 307) (the “Promoter”). -
Promotion Period:
The promotion commences at 12:00am AEDT on 23 April 2026 and will continue until stocks of the promotional gift are exhausted (“Promotion Period”). -
Eligibility:
This promotion is available to customers who purchase eligible products from W cosmetics stores or online at wcosmetics.com.au during the Promotion Period. -
How to Receive the Gift:
To qualify for the gift with purchase, customers must:
- Purchase any full-sized Sungboon Editor product in a single transaction during the Promotion Period.
Eligible purchases will receive one (1) VERNON photocard set (four photocards per set) as a complimentary gift.
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Gift Details:
Each qualifying transaction will receive one (1) VERNON photocard set (four photocards per set).
The gift is provided complimentary and is not redeemable for cash, exchangeable, or transferable. -
Stock Availability:
The promotion is strictly while stocks last.
Stock allocations are separate for online and in-store and may not be transferred between channels.
The promotion will end once allocated stock is exhausted in each channel.
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Order Limits:
Unless otherwise stated, one (1) gift applies per qualifying transaction, regardless of the number of eligible products purchased. -
Returns and Refunds:
If a qualifying purchase is returned or refunded, the complimentary gift must also be returned.
If the gift is not returned, the Promoter reserves the right to deduct the retail value of the gift from the refund.
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General Conditions:
- The promotion cannot be used in conjunction with other promotional offers unless otherwise stated.
- The Promoter reserves the right to verify transactions and eligibility.
- The Promoter reserves the right to substitute the gift with an item of equal or greater value if required due to circumstances beyond its control.
- The Promoter reserves the right to modify, suspend, or cancel the promotion where reasonably necessary.
Short T&C Summary:
Purchase any full-sized Sungboon Editor product and receive a complimentary VERNON photocard set (4 pcs). While stocks last. One gift per transaction. T&Cs apply at wcosmetics.com.au.
Review to Win Promotion
ACT Trade Promotion Permit No. TP 26/00549
- Promotion Name: Review to Win Promotion.
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Promoter:
W Supply Pty Ltd trading as W cosmetics (ABN 23 606 306 307, ACN 606 306 307) of Ground Floor, Terrace Building, 60 Union Street, Pyrmont NSW 2009, Australia (the “Promoter”). -
Promotion Period:
The promotion commences at 12:00am AEDT on 23 March 2026 and closes at 11:59pm AEST on 3 May 2026 (“Promotion Period”). -
Eligibility:
Entry is open to residents of Australia and New Zealand aged 18 years and over.
Employees of the Promoter and their immediate family members are not eligible to enter.
Entry is limited to customers who have made a verified purchase and submitted a valid product review via the Promoter’s verified review platform (Yotpo). -
How to Enter:
To enter, eligible participants must during the Promotion Period:
- Purchase a product from W cosmetics; and
- Submit a verified product review via Yotpo.
Each approved product review constitutes one (1) entry.
Multiple eligible reviews = multiple entries.Review Guidelines / Valid Feedback:
- Reviews must contain genuine written feedback.
- No emojis-only, single-word, duplicated, or non-substantive content.
- The Promoter determines validity of entries.
- Fraudulent or inappropriate reviews will be excluded.
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Prize Details:
A total of sixty (60) prizes will be awarded.
Each prize consists of the same product reviewed by the winning entrant.
Maximum individual prize value: ~AUD $80
Total prize pool: ~AUD $4,800If a reviewed product becomes unavailable, the Promoter reserves the right to substitute the prize with a product of equal or greater value.
Prizes are not transferable, exchangeable, or redeemable for cash.
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Winner Selection:
Winners will be selected via random draw.
Ten (10) winners per week for six (6) weeks.
Draw location:
Ground Floor, Terrace Building
60 Union Street, Pyrmont NSW 2009, AustraliaDraw dates:
- 30 March 2026
- 6 April 2026
- 13 April 2026
- 20 April 2026
- 27 April 2026
- 4 May 2026
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Winner Notification and Announcement:
Winners will be notified via email within five (5) business days.
Winners’ first name and reviewed product may be published on W cosmetics channels.
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Unclaimed Prize Draw:
Unclaimed prizes after 14 days will be redrawn.
Redraw dates:
- 14 April 2026
- 21 April 2026
- 28 April 2026
- 5 May 2026
- 12 May 2026
- 19 May 2026
Redraw winners will be notified within five (5) business days.
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Prize Delivery:
Prizes will be delivered to Australian and New Zealand addresses provided by winners.
The Promoter is not responsible for incorrect delivery details.
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Use of Reviews:
By submitting a product review, entrants agree that the Promoter may use, reproduce, publish, and display submitted review content for marketing, promotional, and advertising purposes across digital and retail channels without additional compensation.
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General Conditions:
- By entering, participants agree to these Terms and Conditions.
- The Promoter may verify entries and eligibility.
- Entries deemed fraudulent, incomplete, or invalid may be disqualified.
- Personal information will be handled in accordance with the Promoter’s Privacy Policy.
- The Promoter reserves the right to amend, suspend, or cancel the promotion where necessary due to circumstances beyond its reasonable control.
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Permit Requirements:
Where required, relevant Australian trade promotion permits will be obtained.
Short T&C Summary:
AU & NZ residents 18+. 23 Mar – 3 May 2026. 60 prizes to be won. Max individual prize value ~$80. Weekly random draws. ACT Permit No. TP 26/00549. T&Cs apply at wcosmetics.com.au.
Gift With Purchase – Torriden Solid In Ceramide Lip Essence + Key Ring
Promotion Name: Torriden Solid In Ceramide Lip Essence + Key Ring with Purchase
Promoter: W Supply Pty Ltd trading as W cosmetics (ABN 23 606 306 307, ACN 606 306 307) (the “Promoter”).
Promotion Period: The promotion commences at 8:00PM AEDT on 14 APRIL 2026 and will continue until stocks of the promotional gift are exhausted.
Eligibility: This promotion is available to customers who purchase Torriden products at W cosmetics World Square stores during the Promotion Period
How to Receive the Gift:
To qualify for the gift, customers must:
Spend AUD $25 or more in a single online transaction on Torriden products at W cosmetics World Square during the Promotion Period
Those meeting the qualifying requirements will receive one (1)Torriden Solid In Ceramide Lip Essence + Jelly Key Ring
Gift Details:
Each eligible follow will receive one (1) Torriden Solid in Ceramide Lip Essence + Jelly Key Ring
The gifts provided complimentary and is not redeemable for cash, exchangeable, or transferable.
Minimum Spend Requirements:
A minimum spend of AUD$25 on Torriden Products
Applies to the order subtotal after discounts and promotional codes are applied;
Excludes shipping fees, gift cards, and prior purchases; and
Must be met in a single transaction.
Stock Availability:
The gift with purchase is available while stocks last. The Promoter does not guarantee availability for the entire Promotion Period.
If stocks are exhausted, the promotion may end early without notice.
Order Limits:
Unless otherwise stated, one (1) gift applies per qualifying order
Returns and Refunds:
If an order qualifying for the promotion is returned or refunded and the remaining order value of Torriden products falls below AUD $25, the complimentary gift must also be returned. If the gift is not returned, the Promoter reserves the right to deduct the retail value of the gift from the refund.
General Conditions:
The promotion cannot be used in conjunction with other promotional offers unless stated otherwise.
The Promoter reserves the right to verify orders and eligibility.
The Promoter reserves the right to substitute the gift with a product of equal or greater value if required due to stock availability.
The Promoter reserves the right to modify, suspend, or cancel the promotion where reasonably necessary.
Spend $25+ or more on Torriden Products at W cosmetics World Square and receive a complimentary Torriden Solid In Ceramide Lip Essence + Jelly Key Ring. While stocks last. One gift per qualifying order. T&Cs apply at wcosmetics.com.au.
Gift With Purchase – Torriden Gacha Game
Promotion Name: Torriden Gacha Game Entry with Purchase
Promoter: W Supply Pty Ltd trading as W cosmetics (ABN 23 606 306 307, ACN 606 306 307) (the “Promoter”).
Promotion Period: The promotion commences at 8:00PM AEDT on 14 APRIL 2026 and will continue until stocks of the promotional gift are exhausted.
Eligibility: This promotion is available to customers who purchase Torriden products at W cosmetics World Square stores during the Promotion Period
How to Receive the Gift:
To qualify for the gift, customers must:
Spend AUD $35 or more in a single online transaction on Torriden products at W cosmetics World Square during the Promotion Period
Those meeting the qualifying requirements will receive one (1) Entry in the Torriden Gacha Game.
Gift Details:
Each eligible follow will receive one (1) entry in the Torriden Gacha Game where they will be guaranteed winning (1) one prize.
The gifts provided are complimentary and is not redeemable for cash, exchangeable, or transferable.
Minimum Spend Requirements:
A minimum spend of AUD$35 on Torriden Products
Applies to the order subtotal after discounts and promotional codes are applied;
Excludes shipping fees, gift cards, and prior purchases; and
Must be met in a single transaction.
Stock Availability:
The gift with purchase is available while stocks last. The Promoter does not guarantee availability for the entire Promotion Period.
If stocks are exhausted, the promotion may end early without notice.
Order Limits:
Unless otherwise stated, one (1) entry applies per qualifying order
Returns and Refunds:
If an order qualifying for the promotion is returned or refunded and the remaining order value of Torriden products falls below AUD $35, the complimentary gift must also be returned. If the gift is not returned, the Promoter reserves the right to deduct the retail value of the gift from the refund.
General Conditions:
The promotion cannot be used in conjunction with other promotional offers unless stated otherwise.
The Promoter reserves the right to verify orders and eligibility.
The Promoter reserves the right to substitute the gift with a product of equal or greater value if required due to stock availability.
The Promoter reserves the right to modify, suspend, or cancel the promotion where reasonably necessary.
Spend $35+ or more on Torriden Products at W cosmetics World Square and receive a ONE entry in the Torriden Gacha Game. While stocks last. One gift per qualifying entry. T&Cs apply at wcosmetics.com.au.
Social Media Follow Gift –Torriden Dive In Trial Kit Promotion
Promotion Name: Torriden Dive In Trial Kit with Social Media Follow
Promoter: W Supply Pty Ltd trading as W cosmetics (ABN 23 606 306 307, ACN 606 306 306 307) (the “Promoter”).
Promotion Period: The promotion commences at 8:00PM AEDT on 14 APRIL 2026 and will continue until stocks of the promotional gift are exhausted.
Eligibility:
This promotion is available to customers who visit W cosmetics World Square Store and Follow @Torriden on Instagram during the Promotion Period.
How to Receive the Gift:
To qualify for the gift, customers must:
Visit the Torriden Pop Up at W cosmetics World Square Follow @Torriden on Instagram during the Promotion Period
Those meeting the qualifying requirements will receive one (1) Dive In Trial Kitas a complimentary gift.
Gift Details:
Each eligible follow will receive one (1) Torriden Dive In Trial Kit
The gift is provided complimentary and is not redeemable for cash, exchangeable, or transferable.
Requirements
Each customer may only receive ONE Kit.
Stock Availability:
The gift with purchase is available while stocks last. The Promoter does not guarantee availability for the entire Promotion Period.
If stocks are exhausted, the promotion may end early without notice.
Order Limits:
Unless otherwise stated, one (1) gift applies per qualifying
follow
Returns and Refunds:
If the Instagram follow qualifying for the promotion is removed, the complimentary gift must also be returned.
General Conditions:
The promotion cannot be used in conjunction with other promotional offers unless stated otherwise.
The Promoter reserves the right to verify orders and eligibility.
The Promoter reserves the right to substitute the gift with a product of equal or greater value if required due to stock availability.
The Promoter reserves the right to modify, suspend, or cancel the promotion where reasonably necessary.
Follow @Torriden on Instagram and receive a complimentary Torriden Dive In Trial Kit. While stocks last. One gift per qualifying follow. T&Cs apply at wcosmetics.com.au.
SNAP YOUR SKIN MOMENT Gift – Visitor Trial Giveaway Promotion
Promotion Name: Torriden Snap Your Skin Moment Visitor Trial Giveaway
Promoter: W Supply Pty Ltd trading as W cosmetics (ABN 23 606 306 307, ACN 606 306 307) (the “Promoter”).
Promotion Period: The promotion commences at 8:00PM AEDT on 14 APRIL 2026 and will continue until stocks of the promotional gift are exhausted.
Eligibility:
This promotion is available to customers who visit W cosmetics World Square Store and Take a nice photo at the photo wall + upload and tag @Torriden #Wcosmetics during the Promotion Period.
How to Receive the Gift:
To qualify for the gift, customers must:
Visit the Torriden Pop Up at W cosmetics World Square Post, pop during the Promotion Period take a photo in front of the photo wall Tag Torriden #W cosmetics
Those meeting the qualifying requirements will receive one (1) Launch Day Daily Guest Kit + Torriden Tote
Gift Details:
Each eligible follow will receive one (1) Torriden Daily Guest Kit + Exclusive Tote Bag
The gifts provided complimentary and is not redeemable for cash, exchangeable, or transferable.
Requirements
Each customer may only upload Image Once
Stock Availability:
The gift with purchase is available while stocks last. The Promoter does not guarantee availability for the entire Promotion Period.
If stocks are exhausted, the promotion may end early without notice.
Order Limits:
Unless otherwise stated, one (1) gift applies per qualifying upload
Returns and Refunds:
If the Image Upload qualifying for the promotion is removed, the complimentary gift must also be returned.
General Conditions:
The promotion cannot be used in conjunction with other promotional offers unless stated otherwise.
The Promoter reserves the right to verify orders and eligibility.
The Promoter reserves the right to substitute the gift with a product of equal or greater value if required due to stock availability.
The Promoter reserves the right to modify, suspend, or cancel the promotion where reasonably necessary.
Upload your Pic and Tag + Hashtag @Torriden #Wcosmetics on Instagram and receive a complimentary Torriden Daily Guest Kit and Exclusive Tote bag. While stocks last. One gift per qualifying follow. T&Cs apply at wcosmetics.com.au.
Gift With Purchase – Torriden Value Set
- Promotion Name: Torriden Value Set.
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Promoter:
W Supply Pty Ltd trading as W cosmetics (ABN 23 606 306 307, ACN 606 306 307) (the "Promoter"). -
Promotion Period:
The promotion commences at 8:00PM AEDT on 14 April 2026 and will continue until 20 April 2026 or until Value Sets are sold out, whichever occurs first. -
Eligibility:
This promotion is available to the first 40 customers who line up for the Value Set each day during the Promotion Period. -
Daily Limit:
A maximum of 40 Value Sets will be available for purchase each day during the Promotion Period. Availability is strictly on a first-come, first-served basis. -
Purchase Limit:
Each customer is limited to the purchase of one (1) Value Set per day. -
Availability:
The Value Set is only available while stocks last each day. Once the daily allocation of 40 units is sold out, no further Value Sets will be available until the following day. -
Non-Transferable:
The Value Set is non-transferable, non-exchangeable and not redeemable for cash or other products. -
Changes and Cancellation:
The Promoter reserves the right to modify, suspend or cancel the promotion at any time, without prior notice, subject to applicable laws. -
General Conditions:
- The promotion cannot be used in conjunction with other promotional offers unless stated otherwise.
- The Promoter reserves the right to verify orders and eligibility.
- The Promoter reserves the right to substitute the gift with a product of equal or greater value if required due to stock availability.
- The Promoter reserves the right to modify, suspend, or cancel the promotion where reasonably necessary.
Short T&C Summary:
This Value Set promotion is offered to eligible customers during the promotional period of 14 April to 20 April, limited to the first 40 customers per day and restricted to one (1) Value Set per customer per day. T&Cs apply at wcosmetics.com.au.
2. Online and Instore Policies
2. Online and Instore Policies
1) Newsletter Sign-Up (Get $10 Off Your First Order)
- This offer is only available to select eligible new customers who are subscribed to our newsletter.
- This offer is only valid for online purchases.
- Discount code is valid for one-time use only per customer.
- This offer can be combined with product, order, and shipping discounts.
- This offer does not apply to Canmake products.
- Discount cannot be exchanged for cash, refunded, or transferred.
2) In-store Benefits
Membership discounts including Loyalty system and birthday discounts apply when customers make eligible purchases of products and services from our stores.
1. Loyalty System
- Loyalty customers earn 3% credits of the retail price of every transaction through in-store shopping. (E.g. Spend $100 can earn 3 credits.)
- The 3% credits can only be earned through purchasing full-price items only. If one transaction includes both full-price and discounted items, credits will only be calculated for the full-price item.
- Spending store credits can be applied on both full-price and discounted items.
- Customers can spend their loyalty points without a minimum threshold.
2. Birthday Discount
- $10 off on the birthday when the customer spends $50 or more. The discount will only be applied on the exact date of the customer's birthday and for one-time use only. The discount only applies to full-price products.
- The cashier serving is responsible for checking the customer’s ID to ensure that their date of birth matches their membership details.
3) Faulty or Defective Item Returns
All refunds and exchanges need to be made within 14 days of purchase, accompanied by valid proof of purchase in the form of the original receipt.
We offer the following options:
- A replacement for the faulty or defective product.
- Store Credit to customers.
4) Return and Exchange Policy
All refunds and exchanges need to be made within 14 days of purchase, accompanied by valid proof of purchase in the form of the original receipt.
- NO refund or exchange for undergarments due to hygiene reasons
- NO refund or exchange on discounted products due to a defect or issue that was disclosed at point of sale
a. Change of Mind
We do not accept any refunds due to a *change of mind; we do provide:
- An exchange for an alternative item
- Store Credit (For members only)
Conditions for change of mind returns:
- The item must be in its original, unopened, and resalable condition.
- Sets or multi-item packs must be returned in full.
- The product must be in original packaging, including wrapping and box.
b. Store Credit
Store credit can be issued to customers if the exchange process cannot be completed. (1 store credit equals 1 AUD)
c. Allergic Reactions
Allergic reactions as the reason for a refund will only be accepted if there is no tester available in the store. However, if there was a tester available in store, exchanges could still be provided for allergic reactions. A medical certificate is preferred for any allergic reaction but not mandatory.
5) Your Account
You will need to register an account with us to use our online purchasing service. You will need a valid email address/username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only accurate, truthful information.
We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these terms and conditions or if we decide, in our sole discretion, that it would be in our best interests to do so.
3. Disclaimer of Liability
3. Disclaimer of Liability
1) General Disclaimer
Whilst we try and ensure that all details, descriptions, and prices which appear on this website are accurate, errors may occur. We may choose to not fill any orders (or part of an order) that you have placed where the website contains errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
We are not liable to you or anyone else for any Loss in connection with use of this website or a linked website.
This general disclaimer is not restricted or modified by any of the following specific warnings or disclaimers.
2) Specific Warnings and Disclaimers
The Competition and Consumer Act 2010 and similar State and Territory legislation in Australia may confer rights, guarantees and remedies on you in relation to the provision by us of goods or services on the website, which cannot be excluded, restricted or modified. We do not exclude these rights but do exclude all other conditions and warranties implied by custom, law or statute.
We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from this website is free of viruses or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems. We do not warrant that your access to the website will be uninterrupted or error free or that any defects will be corrected.
We may, from time to time, change or add to this website (including these Terms of Use) or the information, products and services without notice. However, we do not undertake to keep this website updated. We are not liable to you or anyone else if errors occur in the information on this website or if that information is not up-to-date.
Under no circumstances (including by not limited to any act or omission on the part of W cosmetics) will W cosmetics be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the website.
All Goods purchased from W cosmetics are intended for personal non-commercial use only.
From time to time, W cosmetics restricts the quantity of Goods which can be purchased in one Order/Transaction, or by one person, household or address during a particular of time, Any quantity restrictions will be stated on the online product page, in advertising materials or otherwise advised by W cosmetics.
W cosmetics may reject or cancel any order(s) it deems to be in violation of its product quantity restrictions in its total discretion.
The Terms of Use are effective until terminated by W cosmetics and W cosmetics may terminate this agreement and your access to the website at any time without notice. In the event of termination you are no longer authorised to access the website, but all restrictions imposed on you and all disclaimers and limitations of liability set out in the Terms of Use will survive.
3) Copyright
This website is our copyright property.
You are provided with access to it only for your personal and non-commercial use.
Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 or any other applicable legislation throughout the world, you may not, in any form or by any means:
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adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this website; or
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commercialise any information, products or services obtained from any part of this website without our written permission.
4) Trademarks
These trademarks and other W cosmetics products and services referred to in this website are trademarks of W cosmetics.
Other product and company names mentioned in this website may be the trademarks of other people or entities.
Nothing contained in the website should be construed as granting any licence or right of use of any trademark or part of any trademark displayed on the website without the express written permission of W cosmetics or third-party owner.
5) Linked Websites
This website may contain links to linked websites. Those links are provided for convenience only and may not remain current or be maintained.
Links to those websites should not be construed as any endorsement, approval, recommendation or preference by us of the owners or operators of the sites, or of any information, products or services referred to on those other sites unless specifically stated.
Unless otherwise stated the linked websites are not under the control of W cosmetics and W cosmetics is not responsible for the contents of any linked website. You link to any such website at your own risk.
4. Experience Korea, shop it forever at W cosmetics
4. Experience Korea, shop it forever at W cosmetics
Promotion Name:
Experience Korea, shop it forever at W cosmetics (the “Promotion”).
Promoter:
The Promoter is W Supply Pty Ltd trading as W cosmetics (ABN 23 606 306 307, ACN 606 306 307) of Ground Floor, Terrace Building, 60 Union Street, Pyrmont NSW 2009, Australia (the “Promoter”).
This promotion is conducted in partnership with Jetstar Airways Pty Ltd (“Jetstar”). Jetstar is not the promoter of the competition.
This promotion is in no way sponsored, endorsed, administered by, or associated with Instagram.
Promotion Period:
The Promotion commences at 2:00pm AEST on 17 April 2026 and closes at 11:59pm AEST on 3 May 2026 (“Promotion Period”).
Eligibility:
Entry is open to residents of Australia and New Zealand aged 20 years and over.
Entrants must hold a valid passport with at least six (6) months’ validity or valid, unexpired visa documentation allowing entry to South Korea.
Employees of the Promoter, Jetstar, and their immediate family members are not eligible to enter.
How to Enter:
To enter, participants must during the Promotion Period:
- Follow @wcosmetics and @jetstaraustralia on Instagram; and
- Complete the entry form via the designated landing page, including submitting a response of 100 words or less explaining why they want to travel to Seoul, Korea with W cosmetics.
Entries must be original and submitted in accordance with these Terms and Conditions.
Only one (1) entry per person is permitted unless otherwise stated.
Entry Requirements:
- Entries must be the original work of the entrant.
- Entries must not be offensive, defamatory, unlawful, or infringe on third-party rights.
- The Promoter reserves the right to disqualify any entry that does not meet these requirements.
Prize Details:
There will be two (2) winners.
The total prize pool value is AUD $5,005.80 per winner, depending on travel dates and availability.
| Date | Item | Value |
|---|---|---|
| 20 May | Travel case with free goods for plane | $100 |
| 20 May | Large suitcase with free goods | $500 |
| 27 May | Flights: Sydney to Incheon, Seoul (Economy Starter Plus Bundle) | $968 |
| 27 May | Transfer: Incheon International Airport to Aloft, Myeongdong | $50 |
| 27-30 May | Travel insurance (Clinical / cosmetic treatment insurance is not included) | $63 |
| 27-30 May | 3-night stay at Aloft Seoul Myeongdong | $1147 |
| 28 May | Mary&May Breakfast | $31 |
| 28 May | Dear Dahlia Lunch | $100 |
| 28 May | CLIO Dinner | $155 |
| 29 May | Hotel breakfast | $31 |
| 29 May | AB Plastic Surgery Clinical Treatment | $1000 |
| 29 May | ANUA Slumber Party with meal provided | $100 |
| 30 May | Transfer: Aloft, Myeongdong to Incheon International Airport | $50 |
| 30 May | Flights: Incheon International Airport to Sydney Airport (Economy Starter Plus Bundle) | $710.80 |
| Total Value | $5,005.80 |
Prizes are not transferable, exchangeable, or redeemable for cash.
Travel dates are fixed for 27– 30 May 2026 and cannot be changed.
Travel Requirements:
- Winners must be available to travel on the specified dates.
- Winners must arrive on time for all scheduled activities, including all flight departures to and from Seoul and all brand sessions. Failure to do so may result in forfeiture of participation, and no alternative arrangements will be made.
- Winners must remain responsive and reachable via agreed communication channels (e.g. WhatsApp) for updates and coordination throughout the trip.
- Winners must hold a valid passport with at least six (6) months’ validity. If their passport is not eligible for visa-free entry to South Korea, they must have a valid, unexpired visa documentation allowing entry to South Korea.
- Winners are responsible for ensuring all travel documentation requirements are met prior to departure. The Promoter and Jetstar will not be responsible for delays, denied boarding, or additional costs arising from failure to meet these requirements.
- Winners are advised to bring sufficient personal funds (including cash), as some locations may not accept card payments.
- Winners are permitted one (1) carry-on baggage item (maximum 7kg) and one (1) checked baggage item (maximum 20kg), in accordance with airline policies.
- Winners are expected to behave in a professional and respectful manner throughout the trip. The Promoter reserves the right to remove any participant whose behaviour is deemed inappropriate.
- All international travel included in the Prize is based on departure from and return to Sydney, Australia. Any additional travel arrangements are the responsibility of the winner.
- For non-Sydney-based winners, one-way flight from the winner’s home state (Australia) or from New Zealand to Sydney prior to departure will be covered as part of the Prize.
- The Promoter and Jetstar are not responsible for any costs outside of the stated prize inclusions.
Travel Exclusions:
- For Sydney-based winners, all transport to and from Sydney Airport is their own responsibility.
- For non-Sydney-based winners, one-way flights from the winner’s home state (Australia) or from New Zealand to Sydney prior to departure will be covered as part of the Prize. However, all travel after the trip from Sydney Airport back to the winner’s home state or country is not included and must be arranged and paid for by the winner.
- Any meals not expressly specified in the itinerary
- All telecommunications expenses, including SIM cards, roaming, and mobile data usage
- Personal expenses, including but not limited to shopping, leisure activities, and optional experiences outside the itinerary
- Any additional baggage fees exceeding the standard airline allowance included in the Prize
- Travel documentation costs, including passport renewal, visa application fees, or any required entry permits
- Clinical or cosmetic treatments are not covered by insurance under this agreement. Guests may arrange their own insurance if they wish.
For the avoidance of doubt, any costs or expenses not expressly stated as part of the Prize inclusions are the sole responsibility of the winner.
Clinical Treatment Experience Details:
- Participation in the clinical treatment (provided by AB Plastic Surgery) is optional and subject to consultation and suitability assessment.
- Winners may choose one (1) treatment from: Rejuran, Hydro Lifting, Thermage, or Ultherapy, with the final treatment confirmed by the provider.
- Results may vary, and treatments are undertaken at the guest’s own discretion.
- Winners must disclose any relevant medical conditions, allergies, or sensitivities prior to treatment.
Winner Selection (Game of Skill)
This is a game of skill, and chance plays no part in determining the winners.
Entries will be judged by a panel appointed by the Promoter based on:
- Creativity
- Originality
- Relevance to the theme
Winners will be selected on 4 May 2026 at the Promoter’s premises.
Winner Notification and Announcement:
Winners will be notified via email and/or phone using the details provided in the entry form within one (1) business day of selection.
If a winner does not respond within two (2) business days, the Promoter reserves the right to select an alternative winner. Redraw winners will be notified via email within one (1) business day.
Content Participation:
By accepting the prize, winners agree to:
- Participate in all confirmed brand experiences as outlined below:
Date Approx. Time Brand Experience 27 May 10:45am-8:15pm Jetstar Flight from Sydney to Incheon, South Korea 28 May 8:30am – 10:00am Mary & May Breakfast 28 May 10:30am – 11:15am Medicube Masterclass 28 May 12:00pm – 2:00pm Dear Dahlia Lunch 28 May 3:00pm – 3:45pm Chasin’ Rabbits Masterclass 28 May 4:15pm – 5:00pm Dr Melaxin Showcase 28 May 5:30pm CLIO Dinner 29 May 9:00am– 10am Dr.G Skin Diagnosis 29 May 10:30am – 12:00pm LAKA Lip Mixology Bar experience 29 May 2:00pm – 5:00pm AB Plastic Surgery Clinical treatment 29 May 7:00pm-9pm ANUA Slumber party 30 May 9:50pm- 9:05am (arrives next day) Jetstar Flight from Incheon, South Korea to Sydney - Participate in filming, photography, and promotional content during the trip;
- Create and share social media content during and/or after the trip (reasonable expectations will be outlined by the Promoter); and
- Grant the Promoter a perpetual, royalty-free, worldwide licence to use, reproduce, and publish such content across marketing channels, including social media, website, paid advertising, and email, without further compensation.
Winner Conduct and Participation Requirements:
By accepting the prize, winners agree to:
- Conduct themselves in a respectful and professional manner at all times during the trip, including during all scheduled activities, brand visits, and interactions with W cosmetics, partner brands, and other participants;
- Comply with all reasonable directions, safety requirements, and travel instructions provided by the Promoter and its representatives;
- Participate in the planned itinerary, including media, content, and brand-related activities, unless otherwise agreed with the Promoter;
- Refrain from any behaviour that is unlawful, unsafe, offensive, disruptive, or likely to damage the reputation of the Promoter, its partners, or associated brands.
- The Promoter reserves the right to remove a winner from part, or all of the trip, or terminate their participation, if the winner breaches these Terms and Conditions or engages in inappropriate conduct.
- In such circumstances, the Promoter will not be responsible for any additional costs incurred by the winner, including travel or accommodation expenses.
- Winners must not publish content that is misleading, offensive, or inconsistent with the values of the Promoter or its partners.
Prize Conditions:
The Promoter reserves the right to:
- Modify travel arrangements if required due to availability or external factors; and
- Substitute any component of the prize with an equivalent of equal or greater value.
General Conditions:
- By entering, participants agree to be bound by these Terms and Conditions.
- The Promoter reserves the right to verify entries and entrant eligibility.
- Personal information will be handled in accordance with the Promoter’s Privacy Policy.
- The Promoter reserves the right to amend, suspend, or cancel the Promotion if required.
