Help Center

 

Shipping destinations:

• We ship anywhere in Australia, exclude Christmas Island.
• We ship exclusively via Australia Post.

 

Shipping times:

• Local orders take 3~7 business days to be delivered to you and we ship within 2 business days.
• International orders are not supported for the moment.
• Shipping time might vary depending on location, shipment method and other factors.

 

Shipping cost:

• All orders qualify for free shipping on purchases over $99, there is no weight-based charge.
• Orders Under $99 Incur a $7.99 Shipping Fee. Full price will be displayed at checkout.                      

 

Thank you for choosing W cosmetics. We strive for your satisfaction with every purchase. Please find below the guidelines for returns regarding both change of mind and faulty or defective items.

Change of Mind Returns:

All returns must be made within 30 days of purchase, accompanied by a valid proof of purchase. For change of mind returns, we offer the following options:

• Store Credit: Receive a store credit valid for one year.

Conditions for change of mind returns:

• Item must be in its original, unopened, and unused condition.
• Sets or multi-item packs must be returned in full.
• Product must be in original packaging, including wrapping and box.
• Sale or promotional items, as well as products bought using a coupon or promotional code, are not eligible for return.
• Certain products such as lip makeup, lip care, false eyelashes, nail art, accessories, and beautytools cannot be returned for hygiene reasons (unless sealed and in their original packaging to be eligible for a change of mind return.)

Upon return, products will be inspected for quality control and hygiene. If opened or used, we cannot provide an exchange or store credit.   Customers are responsible for return shipping costs for non-quality-related returns.  

Faulty or Defective Item Returns:

If you receive a faulty or defective product, please return it within the 30-day period with proof of purchase. We offer the following options:

• Exchange: Replace the faulty or defective product.

• Store Credit: Receive store credit valid for one year.

• Refund: Obtain a refund for the faulty or defective product.

Refunds will be processed using the original payment method. If a Gift Card was used, the refund will be issued as another Gift Card.

Important Notes:

• Refunds will not include delivery costs, except for faulty or defective products.

For additional information, please contact us at cs@wcosmetics.com.au

 

 

We're sorry that returns or exchanges for purchases may only be made to original channels. 

If the item you wish to return was not purchased through https://wcosmetics.com.au/, we recommend returning to the place of purchase for resolution :click Find A Store.

In the event you are unable to return to the place of purchase, please contact us at cs@wcosmetics.com.au

Offline

Click “Find A Store” to view our offline store locations.

Online

You are welcomed to interact with us through the Website, Facebook ,Tiktok and Instagram.

For additional information, please contact us at cs@wcosmetics.com.au

 

Establishing more than 50 business partnerships with famous Asian cosmetics brand, We guarantee 100% authentic products. After stringent research, we promise that none of our products will cause physical harms to customers. However, if your skin is sensitive or you are allergic to any ingredient, please first consult our shop assistants who are always ready to help.